Product Document Library

Find all spec sheets, manuals, warranty docs, parts lists, piping diagrams, installation & troubleshooting maintenance videos, and more!

Old Pre-2019 Product Literature

The section below has not been updated since 2019. Please go to our new 'Product Document' finder for accurate information.

Catalogs (Residential & Commercial)
DWG Plain View Drawings
Instruction Manuals
Kit Instructions
Miscellaneous Technical Data
Parts Lists
Piping Diagrams
Product Brochures
Revit Models
Service Handbooks
Sizing Diagrams
Spec Sheets
Tankless Maintenance Sheets
Technical Bulletins
Warranty Sheets
Wiring Diagrams

QR Code Product Support at your Fingertips!

Get fast, easy access to product information, including replacement parts specific to your unit, and solve problems without having to call technical support.

How The QR Code Works

1. Find The Rating Plate

Gas water heater with callout for rating plate that has a QR code.

Find the rating plate located on the A. O. Smith Water Heater. The QR Code will be located on the rating plate.

2. Scan The QR Code

screenshot of a rating plate that has a QR code circled in red.

Open your camera app on iOS or Android mobile and scan the QR Code on the rating plate by pointing your camera at it. Tap the link when it appears.

3. View Support Info

QR code product support site after a QR code is scanned.

Displayed is the Model Number, Serial Number, Warranty Status, and links to the User Manual, Registration, Troubleshooting, Technical Support, and Find A Contractor.