QR Code Product Support at your Fingertips!
Get fast, easy access to product information, including replacement parts specific to your unit, and solve problems without having to call technical support.
How The QR Code Works
1. Find The Rating Plate
Find the rating plate located on the A. O. Smith Water Heater. The QR Code will be located on the rating plate.
2. Scan The QR Code
Open your camera app on iOS or Android mobile and scan the QR Code on the rating plate by pointing your camera at it. Tap the link when it appears.
3. View Support Info
Displayed is the Model Number, Serial Number, Warranty Status, and links to the User Manual, Registration, Troubleshooting, Technical Support, and Find A Contractor.
Old Pre-2019 Product Literature
The section below has not been updated since 2019. Please go to our new 'Product Document' finder for accurate information.
*The old parts lists have been removed from this section because they do not accurately reflect what parts should be used for replacement. Find the correct replacement parts for your water heater by using its serial number on our Replacement Parts page.
*The commercial Sizing Diagrams have been moved to the Commercial Sizing page.
Product Document Library
Find all spec sheets, manuals, warranty docs, parts lists, piping diagrams, installation & troubleshooting maintenance videos, and more!
