A. O. Smith Opens Newly Renovated Technical Training Facility for Contractor Education

July 01, 2019

 A. O. Smith celebrating the grand opening

ASHLAND CITY, Tenn. – Leading water heater manufacturer, A. O. Smith ( is celebrating the grand opening of its newly renovated Technical Training Facility located at its Customer Care Facility in Ashland City, Tenn. Renovations include upgrades to the onsite training classroom, hands-on training labs, video production studio, and A. O. Smith University’s online training offerings.

The onsite training facility will offer traditional classroom sessions, as well as real-world, hands-on training in A. O. Smith’s three fully functional residential, commercial and tankless product labs. Participants are invited to interact with all A. O. Smith product lines and apply the skills they’ve just learned in the classroom. Improvements made in this facility will allow an additional 500 contractors to attend onsite trainings this year.

commercial water heaters. A. O. Smith

The new video production studio will focus on providing A. O. Smith partners with more robust online, and on-demand training options, including online product workshops, factor certifications, and continuing education credits, as well as more than 100 hours of online content covering the entire line of A. O. Smith residential and commercial products.

With expanded capabilities in 3D animation, 360-degree cameras and virtual reality, the studio can now communicate concepts that previously would have been difficult or impossible even in an in-person, classroom setting. These classes will be offered as live-streaming training events, which contractors can attend from the comfort of their home or office, but still interact and ask questions in real time.

“A. O. Smith is consistently focused on training and education for our valued partners. The newly renovated Technical Training Facility was designed to provide a more functional space allowing us to provide richer content, while also reducing the time and cost involved with creating it,�? said Jason Leonard, technical training manager for A. O. Smith. “Providing world class solutions and in-depth industry education continues to be a huge goal for our team and this facility allows us to take that initiative to the next level.�?

video production studio

More than 80 thousand industry professionals attended A. O. Smith University training last year. To learn more about the training facility or other educational offerings from A. O. Smith, visit

About A. O. Smith

A. O. Smith Corporation is a leading global manufacturer and marketer of residential and commercial water heaters. A. O. Smith offers its customers an additional advantage in that the company designs, builds, distributes and supports the world’s broadest and deepest line of residential and commercial water heaters, as well as commercial boilers. This single-source concept simplifies ordering, installation and service is backed by 80 years of research and innovation. For the most up-to-date A. O. Smith news, like us on Facebook, follow us on Twitter and visit

Return To News Room

Why A. O. Smith?

Market Leader

A. O. Smith is a leading manufacturer of both residential and commercial water heating technologies, including the #1 most specified commercial water heater.

Commitment to Innovation

For more than 145 years, we’ve developed state-of-the art products that push new boundaries and improve the lives of our customers.

Best-In-Class Support

We combine cutting-edge technology with committed people who take pride in providing the very best support for our customers.

Unmatched Quality

Our products are put through rigorous quality and endurance testing so now matter where hot water is needed, A. O. Smith can provide a solution you can count on.

Learn more about A. O. Smith