QR Code Product Support at your Fingertips!

Get fast and easy access to product information specific to your unit and help solve problems without having to call technical support.

How The QR Code Works

1. Find The Rating Plate

Gas water heater with callout for rating plate that has a QR code.

Find the rating plate located on the A. O. Smith Water Heater. The QR Code will be located on the rating plate.

2. Scan The QR Code

screenshot of a rating plate that has a QR code circled in red.

Open your camera app on iOS or Android mobile and scan the QR Code on the rating plate by pointing your camera at it. Tap the link when it appears.

3. View Support Info

QR code product support site after a QR code is scanned.

Displayed is the Model Number, Serial Number, Warranty Status, and links to the User Manual, Registration, Troubleshooting, Technical Support, and Find A Contractor.

QR Code Product Registration

1. Click "Register Your Water Heater."

screenshot of QR code site with "register your water heater" circled in red.

2. Complete & Submit Registration Form.

screenshot of "register your water heater" form on the QR code site.

3. Receive Confirmation.

screenshot of the confirmation page after a user submits the "register your water heater" form on the QR code site.
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Try it out for yourself!

Try scanning a QR Code to view the new product support experience.

1. Open your camera app on iOS or Android mobile

2. Scan the QR Code on the rating plate by pointing your camera at it.

3. Tap the link when it appears.

Additional Support

Product Registration icon

Register Your Product

Provide proof of ownership for warranty, claims, and important notices.

Get Started
Media Library icon

Find Documents, Videos & Images

Access spec sheets, manuals, diagrams, support videos, product images, and more!

View Media Library
Warranty icon

Check Warranty Status

Check the status of the product warranty.

Check Now
Replacement Parts icon

Find Replacement Parts

Locate an A. O. Smith part.

Find a Replacement Part
Service Provider icon

Water Heater Repair Near Me

Find Water Heater Repair & Service Provider Near You

Find a Service Provider
Info Center icon

Info Center

Learn about water heaters and water heating to help inform your next purchase.

View Info Center
Cross Reference icon

Water Heater Cross Reference

Find a new A. O. Smith replacement model.

Find A Replacement
QR Code icon

QR Code Resources

Refer to these helpful documents to assist in the use of our QR code support.

QR Code FAQs pdf-link

Never let your business

run out of hot water.

24/7 same-day water heater repair or replace for your business.

Rebates & Tax Credits

Rebate and incentive programs provide savings to consumers for the purchase of water heaters that meet certain energy efficiency standards.

When filing a federal tax return, include A. O. Smith's Qualified Manufacturer Code A5X5 on tax form 5695.
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Water Heater Installation

A. O. Smith water heaters are professionally installed by local independent contractors.

customer using phone

Water Heater Selector Quiz

Use our water heater selector to find the correct water heater for your home.

International Sales

A. O. Smith’s international sales team is committed to providing hot water around the world.

View Contacts

Global Facilities

A. O. Smith provides hot, clean water to people all over the world.

View Global Locations

North American Water Heating Headquarters

A. O. Smith Water Products

500 Tennessee Waltz Parkway

Ashland City, TN 37015

United States of America

Phone: 877-552-0010

Need More Help?

Contact Customer Support

A. O. Smith’s customer and technical support team is available to answer all your questions on our residential and commercial products.