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NOTICE:

The federal tax credit program for heat pump and gas tankless water heaters ended on December 31, 2025.


Include A. O. Smith's Qualified Manufacturer (QM) code A5X5 when filing federal tax return form 5695.

Contact Customer Support

Tech Support Hours
Monday - Friday 8:00am - 10:00 pm EST
Saturday - Sunday 9:00am - 6:00pm EST
Live Chat
Not currently available
Contact Info
500 Tennessee Waltz Parkway Ashland City, TN 37015 United States of America Phone: 877-552-0010 Fax: 615-792-2163
International Support
Looking for sales support in another country? Contact one of our international sales team members. Contact International Sales
Tech Support Hours
Monday - Friday 8:00am - 10:00 pm EST
Saturday - Sunday 9:00am - 6:00pm EST
Live Chat
Not currently available
Contact Info
A. O. Smith Water Products 500 Tennessee Waltz Parkway Ashland City, TN 37015 United States of America Phone: 877-553-7659 Fax: 615-792-2163
International Support
Looking for sales support in another country? Contact one of our international sales team members. Contact International Sales
Tech Support Hours
Monday - Friday 8:00am - 10:00 pm EST
Saturday - Sunday 9:00am - 6:00pm EST
Live Chat
Not currently available
Contact Info
A. O. Smith Water Products 500 Tennessee Waltz Parkway Ashland City, TN 37015 United States of America Phone: 877-552-0010 Fax: 615-792-2163
International Support
Looking for sales support in another country? Contact one of our international sales team members. Contact International Sales
Tech Support Hours
Monday - Friday 8:00am - 10:00 pm EST
Saturday - Sunday 9:00am - 6:00pm EST
Live Chat
Not currently available
Contact Info
A. O. Smith Water Products 500 Tennessee Waltz Parkway Ashland City, TN 37015 United States of America Phone: 877-557-2431 Fax: 615-792-2163
International Support
Looking for sales support in another country? Contact one of our international sales team members. Contact International Sales
Tech Support Hours
Monday - Friday 8:00am - 10:00 pm EST
Saturday - Sunday 9:00am - 6:00pm EST
Live Chat
Not currently available
Contact Info
A. O. Smith Water Products 500 Tennessee Waltz Parkway Ashland City, TN 37015 United States of America Phone: 877-559-8556 Fax 615-792-2163
International Support
Looking for sales support in another country? Contact one of our international sales team members. Contact International Sales
Tech Support Hours
Monday - Friday 8:00am - 10:00 pm EST
Saturday - Sunday 9:00am - 6:00pm EST
Live Chat
Not currently available
Contact Info
A. O. Smith Water Products 500 Tennessee Waltz Parkway Ashland City, TN 37015 United States of America Phone: 877-556-6731 Fax: 615-792-2163
International Support
Looking for sales support in another country? Contact one of our international sales team members. Contact International Sales

A. O. Smith's customer and technical support team is available to answer all your questions on our residential and commercial products

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Rebates & Tax Credits

Rebate and incentive programs provide consumers with savings on the purchase of water heaters that meet certain energy-efficiency standards.

*When filing a federal tax return, include A. O. Smith's Qualified Manufacturer (QM) code A5X5 on tax form 5695.

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