Technical Training

Our training courses are developed with the plumbing professional in mind. Our courses cover a wide range of products and include both installation and service and are offered in an easy to understand format including live demonstrations with working products and limited hands on training.

Classroom Training

Commercial Product Training

This is a two day commercial gas water heater class covering diagnostics, troubleshooting and repair on Cyclone® (BTH) products and our multi-flue line (BTR/BTN). Classes will be offered in our training facility in Ashland City, TN beginning in April 2014.

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Field Training

Request Field Training

Want training at your company? Contact your local Sales Representative local training options.

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Live Internet Video Training

Request Live Internet Video Training

A.O. Smith can train your service technicians and installers over the Web with live video training. You’ll need a computer with speakers (and a projector if the group is large), a high-speed Internet connection, and a speaker phone (for live Q&A). Contact your local Sales Representative to find out more, to see sample programs, or to schedule a live Internet video training event.

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Online Training

For licensed contractors only

Heat Pump Certification

A. O. Smith is pleased to provide installation training and certification for our residential heat pump water heaters.

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