Find Water Heater Warranty Repair Service
To schedule a warranty repair, purchase parts, or request maintenance, please contact one of our local service providers directly. Enter your zip code to find an authorized service provider near your location to provide service for your water heater.
Disclaimer: The contractors, service providers or technicians that are listed on this site are independent contractors who exercise independent judgment and over whom A. O. Smith has no control or right of control, and about whom A. O. Smith makes no warranties or representations. The service providers listed on our site are not agents or employees of A. O. Smith.
A. O. Smith cannot guarantee that this information has not changed since being provided to us as it is provided on a voluntary basis by the individual service providers themselves.
Frequently Asked Questions
The most common water heater problems vary by type. For tank water heaters, faulty heating elements and thermostat issues are frequent causes of inadequate heating and temperature inconsistencies. Electric models commonly experience tripped circuit breakers, while gas models often have gas supply problems or vent blockages that affect combustion. Tankless water heaters frequently deal with mineral buildup that clogs heating elements, undersized units struggling with high demand, and ignition failures that prevent startup.
Whether to repair or replace your water heater depends on the age of the unit, cost of repairs, and severity of the problem. If your water heater is less than 8 years old and repair costs are under half the price of a new unit, repairs are usually worthwhile. However, if your water heater is over 10 years old, experiencing frequent breakdowns, or needs major component replacements, investing in a new energy-efficient model often makes more financial sense in the long run. Find out if you have an active warranty.
When your water heater stops working, contact a licensed plumber or authorized service provider for professional diagnosis and repairs. If your water heater is still under warranty, check with the manufacturer to find certified service providers in your area who can perform warranty repairs at no cost to you. For out-of-warranty units, any qualified plumbing professional can help, but always verify that your service provider is properly licensed and insured before scheduling repairs.
Some basic water heater maintenance tasks like resetting tripped circuit breakers or checking gas supply valves can be done by homeowners, but most repairs should be left to professionals. Water heater repairs often involve gas lines, electrical connections, or pressurized systems that require specialized knowledge and tools for safety. Attempting complex repairs like replacing heating elements or fixing ignition systems yourself can void your warranty, create safety hazards, or cause additional damage, so it's best to contact an authorized service provider for diagnosis and repairs.
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