QR Codes Help Connect A. O. Smith Customers to Helpful Resources

October 25, 2023

The A. O. Smith team

Ashland City, Tenn. (October 25, 2023)—A. O. Smith, a leader in water heating and water treatment, has introduced a new initiative that uses the QR codes found on A. O. Smith water heaters to connect professionals and homeowners with the tools and information they need quickly and easily. The initiative enhances the customer experience and streamlines the customer service process and provides contractors with the tools they need to be efficient and successful in the field.

Homeowners and contractors will now be able to access product-specific tools and information all in one place. Users can scan the QR code found on the rating plate of their new or existing A. O. Smith water heaters to view a library of resources relevant to their unit. They can also access warranty information, look up part’s numbers, view quick troubleshooting videos and more.

“We introduced this resource as part of our ongoing effort to provide top-notch customer service past the point of sale,” said Victor Albright, A. O. Smith web application development manager. “With the QR codes already present on our products, and our ongoing investments in technology, we had an opportunity to create a useful resource for our customers. We decided to leverage these advancements to tie together the resources we have available to make servicing a water heater even easier.”

Among the options available when scanning is the opportunity to save time on a call to tech support if one is needed. By filling out the contact information and answering a few basic questions online, including the product serial number, users can confirm their case with an agent and skip directly to troubleshooting.

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About A. O. Smith

A. O. Smith Corporation is a leading global manufacturer and marketer of residential and commercial water heaters. A. O. Smith offers its customers an additional advantage in that the company designs, builds, distributes and supports the world’s broadest and deepest line of residential and commercial water heaters, as well as commercial boilers. This single-source concept simplifies ordering, installation and service and is backed by 80 years of research and innovation. For the most up-to-date A. O. Smith news, like us on Facebook, follow us on Twitter and visit

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Why A. O. Smith?

Market Leader

A. O. Smith is a leading manufacturer of both residential and commercial water heating technologies, including the #1 most specified commercial water heater.

Commitment to Innovation

For more than 145 years, we’ve developed state-of-the art products that push new boundaries and improve the lives of our customers.

Best-In-Class Support

We combine cutting-edge technology with committed people who take pride in providing the very best support for our customers.

Unmatched Quality

Our products are put through rigorous quality and endurance testing so now matter where hot water is needed, A. O. Smith can provide a solution you can count on.

Learn more about A. O. Smith