Find Water Heater Warranty Repair Service
To schedule a warranty repair, purchase parts, or request maintenance, please contact one of our local service providers directly. Enter your zip code to find an authorized service provider near your location to provide service for your water heater.
Disclaimer: The contractors, service providers or technicians that are listed on this site are independent contractors who exercise independent judgment and over whom A. O. Smith has no control or right of control, and about whom A. O. Smith makes no warranties or representations. The service providers listed on our site are not agents or employees of A. O. Smith.
A. O. Smith cannot guarantee that this information has not changed since being provided to us as it is provided on a voluntary basis by the individual service providers themselves.
Frequently Asked Questions
Whether to repair or replace your water heater depends on the age of the unit, severity of the problem, and repair costs compared to replacement. Simple fixes like replacing heating elements, thermostats, or resetting circuit breakers are usually worth repairing on units less than 8-10 years old. However, if your water heater has internal tank leaks, is experiencing frequent breakdowns, or is nearing the end of its typical lifespan (6-10 years for tank models, up to 20 years for tankless), replacement with a new energy-efficient model often makes more financial sense than repeated repairs. Click here to find out if you have an active warranty.
Licensed plumbers and authorized water heater service technicians handle water heater repairs and installations. For warranty repairs, you should contact certified service providers authorized by your water heater manufacturer who can perform covered repairs. You can find authorized service providers by entering your zip code in manufacturer locator tools, which connect you with independent contractors experienced in water heater service. For out-of-warranty units, any qualified licensed plumber can perform repairs. Find a local water heater repair provider.
Plumber service rates vary significantly based on your location, the complexity of the repair, and whether parts need replacement. Simple maintenance tasks and minor fixes typically cost less than replacing major components like heating elements, thermostats, or gas control valves. Factors that affect service costs include emergency or same-day service fees, weekend or holiday appointments, difficulty accessing the water heater in attics or crawlspaces, and whether the work requires permits or code compliance updates, so contact local licensed plumbers for accurate pricing in your area.
The most common water heater problems vary by type and fuel source. Tank water heaters frequently experience faulty heating elements causing inadequate heating and thermostat issues creating temperature inconsistencies, while gas models often have gas supply problems preventing burner ignition or vent blockages affecting combustion. Electric water heaters commonly face tripped circuit breakers, and tankless models frequently deal with mineral buildup clogging heating elements, ignition failures preventing startup, or undersized units struggling with high simultaneous demand.
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