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    A. O. Smith Leads Next Phase in Commercial Water Heating Service

    Ashland City, Tennessee (Tuesday, 26 October 2010)

    The next phase in commercial water heating service is here. A. O. Smith announces the introduction of the iCOMM™ Elite remote monitoring system, another innovation from the industry leader in water heating.

    Combining advanced technologies in commercial water heating with sophisticated web-based algorithms, the iCOMM Elite remote monitoring system enables A. O. Smith support staff to manage customers’ water heating systems. This solution can help customers minimize down time for repairs and reduce lost revenue caused by interruptions in hot water delivery, allowing them to focus on their businesses.

    “With the iCOMM Elite system, our commercial customers can focus on their business at hand, confident that our solution will help prevent interruptions in service, which could translate into thousands of dollars saved,” said Matt Schulz, senior product manager for A. O. Smith Water Products Company.

    The iCOMM Elite’s smart technologies include water heater performance data, instant leak detection/notification, fault alerts with optional e-mail reports, and virtual monitoring via a Web browser.

    With 24/7/365 monitoring and dispatch service, inducing all parts, labor and tank replacement covered for three years, the iCOMM Elite system is an excellent solution for worry-free commercial water heater management.

    A wide range of commercial water heating customers can benefit from iCOMM Elite system, whether it’s a small business, restaurant or a large organization such as a hospital or university. Regardless of location, the A. O. Smith iCOMM Elite support staff monitors their customers’ entire fleet of water heaters. iCOMM Elite provides customers with real-time information and alerts—ultimately giving the customer peace of mind.

    The iCOMM Elite system is compatible with three A. O. Smith product lines, including the Cyclone® Xi Series gas water heaters, Custom Xi (DSE Models) Series industry-strength electric water heaters, and Gold Xi (DVE Models) Series standard electric water heaters. The solution can be added to any previously installed compatible water heater.

    About A. O. Smith Water Products Company:
    Headquartered in Ashland City, Tenn., A. O. Smith Water Products Company is a leading manufacturer and marketer of residential and commercial water heaters and boilers. A. O. Smith offers contractors an additional competitive advantage in that the company designs, builds, distributes and field supports the world’s broadest and deepest line of residential and commercial water heaters, as well as commercial boilers. This single-source concept simplifies ordering, installation and service and is backed by more than 70 years of research and innovation. For more information, visit

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