Safety Recall Notice

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    Safety Recall - Missing Baffles

    In voluntary cooperation with the Consumer Products Safety Commission, A. O. Smith Water Products Company is conducting a product safety inspection / repair program. The following products are involved:

    Product: 

    • FCG-75 (300 & 301 Series)
    • PCG-75 (300 & 301 Series)

    Units: About 1,156 units manufactured between November 12, 2007 and December 12, 2007.

    Hazard: Some units may have had 1 or more of the flue baffles omitted during manufacturing. Without all 4 baffles installed, the flue temperatures may run higher than permitted under the ANSI standard which could create a risk of fire. The absence of one or more baffles also creates a risk of carbon monoxide spillage from under the draft hood.

    Incidents reported: None

    Description: The recall involved 75 gallon “cross-fire”, natural gas and LP 300 & 301 series built between November 12, 2007 and December 12, 2007. The range of serial numbers of the affected models is between L07A071460 to M07A072884.

    What to do: If you have one of the models shown above, please locate the rating plate on the front of the water heater to determine if it was built between the stated dates and has a serial number within the range shown, then please contact one of the below to determine if your unit is affected:

    • Your installing contractor
    • The A. O. Smith Recall number at 866-880-4661 
    • Click the “Submit via the web” link below.

    Hours of operation are: 7 a.m. to 7 p.m. Central Time.

    When submitting a request, the following information will allow us to expedite your request:

    First and Last Name
    Street Address
    City, State and ZIP Code
    Daytime telephone number
    Model
    Serial Number

    Should you choose to contact us via the web, please use the link provided and fill in the information noted above. Responses to web contacts will be assigned and contact made with you via web or phone so we may arrange for an inspection of your heater if involved in this recall.

    Submit via the web 

    Safety Recall - Incorrect Baffles

    In voluntary cooperation with the Consumer Product Safety Commission, A. O. Smith Water Heaters is conducting a product safety retrofit program. The following product is involved:

    Product: 75-Gallon Propane Gas Water Heaters (model and serial numbers listed below).

    Units: About 5,000 that were manufactured in the U.S. between the period of January 2004 and July 2005.

    Hazard: The water heaters can accumulate soot on the burners, posing a fire hazard.

    Incidents/Injuries: None reported.

    Description: The recall involved 75-gallon propane gas water heaters with the brand name "A. O. Smith" on the side of the unit. The serial number and model are located on the rating plate. Only units with the model’s listed below that were manufactured between January 2004 and July 2005 are included in this recall.

    • FCG 75 271
    • PCG 75 271
    • BT 80 271

    If your unit has one of the model numbers listed above, locate the serial number on the rating plate to determine if it was manufactured between January 2004 and July 2005. The manufacturer’s serial numbers for this period are listed below:

    Month/Date of
    Manufacture
    Serial Number
    Begins With:
    Jan-04
    Feb-04
    Mar-04
    Apr-04
    May-04
    Jun-04
    Jul-04
    Aug-04
    Sep-04
    Oct-04
    Nov-04
    Dec-04
    Jan-05
    Feb-05
    Mar-05
    Apr-05
    May-05
    Jun-05
    Jul-05
    MA04 or AA04
    MB04 or AB04
    MC04 or AC04
    MD04 or AD04
    ME04 or AE04
    MF04 or AF04
    G04
    H04
    J04
    K04
    L04
    M04
    A05
    B05
    C05
    D05
    E05
    F05
    G05
     

    What to do: If your water heater is one of the models listed “and” in the serial number date code range, please contact:

    • Your installing contractor
    • The A. O. Smith Recall Helpdesk at 866-880-4661 
    • Click the "Submit via the web" link below.

    Hours of operation are: 7 a.m. to 7 p.m. Central Time

    When submitting a request, the following information will allow us to expedite your request:

    First & Last Name
    Street Address
    City, State and Zip Code
    Daytime Telephone Number
    Serial Number
    Model

    Should you choose to contact us via the web please use the link provided and fill in the information noted above. Responses to web contacts will be assigned and contact made with you via web or phone so we may arrange for an inspection of your water heater if involved in this recall.

    Submit via the web